We analyze
We turn business needs into technical, measurable, and sustainable next steps.
Public Personal Data Protection Policy
Information about how SOLUTEMA collects, uses, stores, protects, retains, and shares personal, tax, and technical data in the context of its technology and electronic invoicing services.
Public URL
https://www.solutema.com/politica-de-proteccion-de-datos/
This policy clearly explains how SOLUTEMA processes personal, tax, technical, and contact data in its technology and electronic invoicing services, in accordance with applicable regulations in the Dominican Republic, including Law No. 172-13.
Scope of application
Data processed in services, portals, APIs, and integrations
This policy applies to customers, taxpayers, representatives, authorized users, prospects, suppliers, support personnel, and third parties related to the services.
✓ Identification and contact data.
✓ Tax data related to e-CF.
✓ Technical data, logs, and security events.
✓ Digital certificates and metadata when applicable.
✓ Communications and support requests.
Categories
Personal and tax data processed
| Categoría | Ejemplos |
|---|---|
| Identificación y contacto | Nombre, razón social, RNC o cédula, cargo, correo, teléfono, dirección y usuario. |
| Datos fiscales | e-CF, NCF/eNCF, montos, impuestos, emisor, comprador, fechas, estados, respuestas DGII y evidencias. |
| Datos técnicos y seguridad | IP, logs, agente de usuario, identificadores internos, trackId, eventos de seguridad y auditoría. |
| Certificados digitales | Metadatos, vigencia, empresa asociada y elementos requeridos para el servicio contratado cuando aplique. |
| Comunicaciones y soporte | Solicitudes, tickets, correos, mensajes, evidencias de atención y tiempos de respuesta. |
Purposes
Why we process information
Processing is carried out to provide, operate, support, secure, and improve contracted services, as well as to comply with legal, tax, contractual obligations, and requirements from competent authorities.
✓ Generation, signing, submission, query, and traceability of e-CF.
✓ Security, access control, and fraud prevention.
✓ Continuity, backup, and recovery.
✓ Service billing, consumption measurement, and support.
Rights and contact
Data subject requests
Data subjects may request information, access, rectification, update, objection, or deletion when applicable. Requests will be evaluated under Law No. 172-13 and applicable tax, contractual, and retention obligations.
Email: info@solutema.comPhone: +1 (809) 537-0195Website: www.solutema.com
Features
What is included
Data processedPurposesThird partiesRightsRetentionContact
Methodology
A simple process to move forward with clarity
We design
We turn business needs into technical, measurable, and sustainable next steps.
We develop
We turn business needs into technical, measurable, and sustainable next steps.
We implement
We turn business needs into technical, measurable, and sustainable next steps.
We provide support
We turn business needs into technical, measurable, and sustainable next steps.
FAQ
Frequently asked questions
¿Cómo inicia el proyecto?
We first review your goals, current systems, and priorities to define scope, risks, and next steps.
¿Pueden integrarse con sistemas existentes?
Yes. We evaluate available APIs, databases, files, webhooks, or connectors to design the right integration.
¿Ofrecen soporte después de implementar?
Yes. We can support operations, maintenance, improvements, and technical assistance according to service criticality.
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